| Profile |
| ITIL Service Desk, Help Desk, Client, SLA, Incident, Problem, Configuration and Change Management System Abacus Systems Abacus Systems is a fast growing privately owned company based in Melbourne, Australia. With a complete suit of Service Management tools, we offer a complete set of service desk solutions across an international client base. The popularity and demand for our software enables us to deliver products that are comprehensive, easy to use and cost effective. Our customers range from small to large organizations in finance, insurance, telecommunications, retail, IT, manufacturing, transport, government agencies, agriculture, health, aerospace, education and professional firms. We are dedicated to developing functional and affordable software solutions that allows organizations to deliver the highest level of service and support to their customers. Aegis Service Desk is our flagship product. It is an based service management system. The following ITIL processes are fully integrated: Incident Management, Problem Management, Change Management, Configuration Management and Service Level Management. Aegis Help Desk is a fully integrated Help Desk, Client and Asset Management system to power your call center. It will help you provide the type of service your customers expect. It includes all the functionalities of Aegis Defect Tracking and Aegis Client Management. Aegis Defect Tracking is a complete incident and response tracking syst...
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| Keywords |
| ITIL, ITSM, help desk, helpdesk, support, call centers, logging, tracking, IT, crm, incident, problem, change, configuration, service level, SLA, CI, asset, contact, windows, crm, response, web, tasks, track Abacus Systems |
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